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COVID-19

Our physical stores are open again

To ensure the safety and health of our customers, ourselves and everyone in our (in) immediate vicinity, we have closed the stores in Amsterdam and Rotterdam on our own initiative from mid-March to indefinite period.

During the period that our physical stores were closed, we have lowered the limit for free shipping within the Netherlands in our webshop to 35 euros instead of the regular 50 euros limit. We were very happy to see that many of our regular customers continued to support us through this difficult period by continuing to shop in our online store.

We are now preparing for the reopening of the physical stores and will start with Rotterdam as the first location from Tuesday 5 May, Amsterdam 12 May, with adjusted opening hours.

 

Measures in the store

Because we put the safety and health of our customers and employees first, new measures will apply in our stores and we ask for your cooperation.

* In addition to keeping a distance of 1.5 meters within the stores, we hope that our customers also follow this outside our stores if there is a line outside.

* Our locations are narrow and can receive up to 2 ~ 3 customers at a time. To prevent it from getting too crowded within the stores, we ask you to shop alone as much as possible.

* We also ask you to touch only the products you need and if you want to test a product please indicate this to our staff and we will prepare it. A tester is prepared with a cotton pad or cotton swab and will be placed on a plate in front of you so that you can take it yourself.

* During checkout you can put all the products you want to buy on the counter and if necessary indicate which products you do not want to buy. Then take a step back so that we can process your purchase. Then we will pack all products in the bag or put them on the counter if the bag is not needed.

* Pay as much as possible with pin or contactless, it is also possible to pay in our stores with PayPal, WePay or AliPay.

* We will have disinfectants (Alcohol 70% ~ 80%) in our stores to disinfect our counter, pin device and such. Hand sanitizer (70% Alcohol), tissues are available for customers to use at the entrance of our stores.

 

Shop online

Of course you can still visit our online store that is open 24/7. Keep in mind that due to the circumstances in the online store and at PostNL, delivery may be somewhat delayed. Delivery stops may also apply for certain countries, see: COVID-19 Postal Service Update. Of course we will do our utmost to send your order as soon as possible. :)

Once our physical stores are open, it is again possible to choose the (pay &) pick up in store option. You then order the products online and collect them in our store after we have prepared them for you. This way you can quickly hop in and out of our store with your favorite skin care.

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