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Shipping

We always do our best to ship your package the same day. This applies to orders placed and paid for on business days before 17:00 (CET). Please note that orders placed during weekends or public holidays will be processed on the next business day.

Shipping rates with Track & Trace
Destination Standard Shipping Free Shipping From
Netherlands (1 ~ 2 business days) € 5.50 (DHL) / € 6.00 (PostNL) € 50.00
Belgium, Germany (2 ~ 4 business days) € 9.00 € 60.00
Luxembourg, France, Austria (3 ~ 10 business days) € 13.00 € 90.00
Denmark, Italy, Slovakia, Spain, Czech Republic (4 ~ 10 business days) € 16.00 € 100.00
Sweden, Finland, Hungary, Ireland, Poland, Portugal, Slovenia (5 ~ 10 business days) € 20.00 € 110.00
Bulgaria, Estonia, Greece, Latvia, Lithuania, Romania (5 ~ 10 business days) € 25.50 € 120.00

* We ship exclusively within EU countries. Prices and terms may fluctuate. All rights reserved by Haru Haru Beauty. If your destination country is not listed, please check the complete country list in your shopping cart or contact us.

Track & Trace

Once your order has been dispatched, you will receive a confirmation email with your Track & Trace code. Please note that during holiday seasons, shipping via PostNL may take slightly longer than usual.

PakjeGemak (PostNL Pickup Point)

Selected delivery to a PostNL location within the Netherlands? Your parcel will remain available for pickup for up to 10 days. Please collect it on time, otherwise it will be automatically returned to us.

Free In-Store Pickup

You will receive an email once your order is ready for pickup at your chosen location. Orders paid online will remain held until collected. Orders with 'pay in store' will be reserved for 1 week before being canceled.

Returns & exchanges

Exchanges & returns

No problem! You may return or exchange products within 14 days, provided they are unopened and undamaged. Skincare and cosmetic products are hygiene-sensitive and cannot be returned once opened or used.

Damaged items

If an item arrives damaged, please contact us ASAP via [email protected] with your order ID, product details, and photos of the damage. We will arrange a proper resolution or replacement for you.

How to register a return

  1. Via your account or email: Register your return request within 14 days via your account or by emailing [email protected] (include your name, order ID, and product name).
  2. Via the return portal: Visit Track my package, enter your Track & Trace barcode and zip code, then click "Download return label".
  3. Send or drop off: Drop off the parcel at one of our physical stores or ship it at your own expense to:
    Haru Haru Beauty, Oude Binnenweg 105B, 3012 JB, Rotterdam, The Netherlands.
Important notes:
  • Always include your packing slip inside the return parcel for prompt processing.
  • Keep your Track & Trace postal receipt until your return has been fully processed.
  • The purchase amount (excl. original shipping costs) will be refunded within 7 business days upon receipt.

Sustainable packaging

99% of our packaging materials, including the tape, are made of paper and can simply be disposed of with paper waste (stickers excluded) .

Looking for more tips on recycling and upcycling your Haru Haru Beauty purchase? Check out our tips here.